Shipping policy

All orders are processed within 1–3 business days after your order confirmation email is received. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Destinations

Shipping Rates & Delivery Estimates

• United States

  • Standard Shipping: 3–7 business days

  • Express Shipping: 2–3 business days

• Canada

  • Standard Shipping: 7–12 business days

  • $15.00

  • Express Shipping: 3–5 business days ($35)

Shipping Policy

We currently ship to the United States only.

US Shipping:

• Standard (3–7 business days)
• Express (2–3 business days)

Orders are processed within 1–2 business days. Shipping times are estimates and may vary.

Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties & Taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, and fees. These charges are the customer’s responsibility and are not included in the product or shipping cost.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

Shipping Delays

Please note that delivery times are estimates and may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues. We appreciate your patience.

Damaged or Lost Packages

Kelocare is not responsible for lost or stolen packages confirmed as delivered by the carrier. If your package arrives damaged, please contact us within 48 hours at support@kelocare.com with your order number and photos of the damaged item.

Contact Us

If you have questions about shipping, please contact our support team:
📧 support@kelocare.com